Returns Policy

Returns & Refunds Policy

At DachsDesign, we want you to be completely happy with your purchase.
If something isn’t right, we're here to help.

You have the right to cancel your order within 14 days of receiving your item, according to Norwegian consumer law.

To start a return, please contact us at:
📩 info@dachsdesign.no

You don’t need to give a reason for cancelling, but you must notify us before the 14-day period ends.

To qualify for a full refund, items must be:

• Unused

• In their original condition

• Safely packaged to avoid damage in return transit

Customers are responsible for return postage unless otherwise agreed.

Once your returned item is received and inspected, we will:

• Approve the return

• Refund the full purchase amount

• Refund your original shipping cost if the entire order is returned

Refunds are issued within 14 days of receiving your returned item.

The following items are not eligible for return:

• Customised or personalised orders

• Items returned damaged due to improper packaging during return shipping

If there is a problem with your order (e.g., damaged upon arrival), please contact me and I will help resolve it.

Please send an email including:

• Order number

• Item(s) you wish to return

• Reason for return (optional)

You may also use the official Norwegian Right of Withdrawal Form (Angrerettskjema)

Angrerettskjema

Return address:
Bjørnebakken 39c
4631 Kristiansand
Norway

If you would like to exchange an item, please return the original item and place a new order.

If your order arrives damaged or does not arrive at all, please contact me so I can help resolve the issue.

If you have any questions, feel free to reach out:
📩 info@dachsdesign.no
📞 47947020